Returns & Shipping Policy

Shipping Policy

UK Delivery
Standard Delivery Royal Mail
Orders are usually dispatched within 1-2 working days and arrive between 2-3 days between 8am - 9pm
• £4.45 1st Class signed for
• £3.95 2nd Class signed for
International Delivery
We currently ship to most EU countries including;
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany , Gibraltar, Greece, Hungary, Iceland , Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.

We do also ship also to certain Non-Eu countries, but not Australia.
Please note: It may take up to 21 working days for your delivery to be made, but typically around 10days. Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be). Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Postage Charges
£10.55 for Eu Countries
£12.95 Non Eu Countries
Delivery Time Typically takes 10 days to arrive

Returns Policy

Lost or Damaged Parcels
If you have any lost or missing products from your order then please contact Dao Holistic.
Tel +44 161971 0097

Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this. We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.

Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products. Please contact us to arrange for your goods to be sent back to us.
Herbal Products and Liniments may not be returned if opened and used

Returns address
Dao Holistic
31 Corporation Street
SK15 2JL

Tel +44 161971 0097